Evidence
Customer tickets
support_tickets_may.csv
Customer-reported issues spiked beyond 30 days.
May 12, 2024 · 9:15 AM
Evidence first. Revision second.
Review what changed, why it changed, and the evidence behind it.
Decision revised
Route returns flow
Changed automatic refund eligibility from 30 to 60 days based on customer feedback and support volume.
May 12, 2024 · 10:42 AM
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